0420 460 560 itechsavvybutler@gmail.com Butler Central, WA 6036

Privacy policy

iTech Savvy Butler | Currambine

1. Introduction

itechsavvy (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, contact us, purchase products, or use our mobile phone repair and related services. We aim to handle personal information transparently and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact information: Your name, telephone number, email address and other contact details you provide.
  • Repair information: Your phone's brand, model, serial number or IMEI where necessary, reported faults, diagnostic results, repair history and warranty details.
  • Enquiry information: Information you submit through contact forms, email, telephone, messaging services or social media.
  • Transaction information: Details relating to purchases, invoices, orders, refunds and payments. Payment card details may be handled by third-party payment providers rather than stored by us.
  • Technical information: Your IP address, browser type, device information, pages visited and website usage data, where collected through server logs, analytics or similar technologies.
  • Other information: Any additional information you voluntarily provide that is reasonably necessary to respond to your enquiry or deliver our services.

Please do not provide passwords, banking credentials or other unnecessary sensitive information through our website or ordinary messages.

3. How We Collect Information

We may collect information:

  • Directly from you when you complete a form or contact us.
  • When you request a repair, product quote, purchase or warranty service.
  • When you visit or interact with our website.
  • Through service providers that support our website, communications, payments or business operations, where permitted by law.

Where practical, we collect information directly from the person concerned.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and provide quotations.
  • Diagnose, repair, test and return your device.
  • Process purchases, payments, invoices, refunds and warranty claims.
  • Communicate with you about repairs, orders, collections and delivery.
  • Maintain service records and provide customer support.
  • Operate, maintain, secure and improve our website and services.
  • Send promotional communications where permitted by law and subject to applicable consent and opt-out requirements.
  • Meet legal obligations and handle disputes or suspected fraud.

We will not use your personal information for unrelated purposes unless permitted or required by law or otherwise Authorised by you.

5. Mobile Phone Repairs and Device Privacy

We respect the privacy of information stored on customers' devices. Where possible, please back up your device before handing it over for repair.

Depending on the fault and the work authorised, repair or testing may require access to certain device functions or settings. We aim to access only the information reasonably necessary to carry out the requested work. We do not intentionally browse, copy or disclose personal files unless this is necessary for the authorised service or otherwise permitted by law.

Please remove sensitive information and disable unnecessary security features only where safe and appropriate. If a device passcode or temporary access is genuinely required for testing, we recommend discussing the need with our technician first and using the least access necessary.

Device data may be lost during repairs, resets or troubleshooting. Customers should maintain their own backups. This does not exclude any rights or remedies available under applicable consumer law.

6. Disclosure of Personal Information

We may disclose relevant information to trusted third parties when reasonably necessary to operate our business, including:

  • Website hosting and technical support providers.
  • Payment processors and financial service providers.
  • Repair parts suppliers and authorised service partners.
  • Delivery, courier and logistics providers.
  • Website analytics, security and communications providers.
  • Professional advisers, regulators, law enforcement agencies or other parties where required or authorised by law.

We do not sell personal information to third parties. Third-party providers may handle information under their own privacy policies and contractual obligations. We take reasonable steps, where required, to ensure personal information is handled appropriately.

7. Overseas Disclosure

Some website, hosting, analytics, communications or payment providers may store or process information outside Australia. Where this occurs, we will take the steps required by applicable privacy law. The countries involved will depend on the providers and services actually used by our business. Please contact us if you would like further information about overseas handling of your personal information.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential functionality, remember preferences, improve performance and understand website traffic. If enabled, analytics or advertising tools may collect information about how visitors interact with our website. We may use tools provided by third parties, such as Google or Meta, if these services are installed on our website.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required, we will seek consent before using non-essential cookies or tracking technologies.

9. Marketing Communications

We may use your contact details to send information about products, services or offers where permitted by law.

You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly. We will continue to send essential service-related communications where necessary.

We aim to comply with applicable privacy and electronic marketing requirements, including the Spam Act 2003 (Cth), where relevant.

10. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the information involved, safeguards may include access controls, secure systems, restricted staff access and appropriate handling procedures.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will handle personal information in accordance with our legal obligations.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, repair records, warranties, accounting, legal compliance and dispute resolution. Retention periods depend on the type of information and applicable obligations. When information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate and lawful.

12. Accessing and Correcting Your Information

Subject to applicable law, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact us using the details in the Contact Us section below. We may need to verify your identity before responding. We will handle your request within a reasonable time and explain if a legal exception applies or if we cannot fulfil the request in full.

13. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us and explain the issue. We will review your complaint, make reasonable enquiries and respond within a reasonable period. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner (OAIC), subject to its requirements.

OAIC website: https://www.oaic.gov.au/

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services. Those services operate under their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites. We recommend reviewing their policies before providing personal information.

15. Children's Privacy

Our website and services are not intended to encourage children to provide personal information unnecessarily. Where information about a child is collected, we will handle it in accordance with applicable law and take appropriate steps based on the circumstances.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, website, technology or legal obligations. The latest version will be published on this page with an updated revision date. We encourage you to review it periodically.

17. Contact Us

For privacy questions, access or correction requests, or complaints, please contact:

Business: itechsavvy Butler | Currambine
Website: https://i-techsavvy.com.au/
Phone: 0420460560
Email: itechsavvybutler@gmail.com
Business address: Butler Central, Kiosk 2/175 Butler Blvd, Butler WA 6036, Australia.

We will use the information you provide to respond to your request and manage the matter appropriately.