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Frequently asked questions

Repair times, quotes, warranty, parts and your data: the things customers ask us most.

How long does a phone repair take?

Most phone repairs are done the same day. Repair times are estimates, so a fault that needs more diagnosis, or a part that has to be ordered in, can take longer. We’ll give you an estimate when you drop it off.

Do I need to book an appointment?

No. Walk in to either kiosk, at Butler Central or Currambine Central, open 7 days. If you’d like to check first, call the store or send us an enquiry.

What devices do you repair?

Mobile phones, iPads and tablets, MacBooks and laptops, smart watches and gaming consoles, for every popular brand. See the full list on our services page.

Can you fix a gaming console?

Yes. We repair PlayStation and other consoles and controllers at both kiosks: HDMI ports, overheating, stick drift and more. Read about common console problems.

How much will my repair cost?

We inspect your device and give you a quote before any work starts. If we find another problem during the repair, we check with you again before going ahead. Nothing is done without your approval.

Can I get a quote before coming in?

Yes. Call either store, or fill in the enquiry form with your brand, model and the problem, and we’ll come back to you with a quote.

Do you provide insurance reports?

Yes. If you’re making an insurance claim on a damaged device, we can provide an insurance report. See our services.

Is there a warranty on repairs?

Yes. Display repairs come with a 6-month warranty, and other repairs carry a warranty on the parts and labour we supply, depending on the repair. Full details are in our terms & conditions.

What would void the warranty?

The warranty doesn’t cover new damage after the repair: drops, impacts or liquid. It is also void if the device is opened or repaired by someone else afterwards, or if software problems come from unauthorised apps or malware.

Do you use genuine parts?

We use high-quality compatible replacement parts, or genuine original parts on request, subject to availability. Ask us when you get your quote.

Will I lose my photos and data?

Please back up your device before bringing it in. Some repairs, especially software flashing, motherboard work and water-damage recovery, carry a risk of data loss. If your phone won’t turn on and you can’t back it up, tell us and we’ll talk you through the options.

Can you recover data from a dead phone?

Often, yes. Our data recovery service can extract photos, contacts and files even from a board that won’t boot. Bring it in and we’ll inspect it first.

My phone got wet. Can you fix it?

Switch it off, don’t charge it, and bring it in as soon as you can. We use ultrasonic chemical cleaning and motherboard diagnostics. Water damage can’t always be reversed, so the sooner we see it the better. Read what to do in the first five minutes.

What if I can’t collect my device?

Devices left uncollected for more than 90 days after we’ve told you they’re ready are treated as abandoned, as set out in our terms. If you need more time, call the store.

Still not sure? Send us a question or walk in to either store.

Call us

Which store?

Butler 0420 460 560 Butler Central · Main branch Currambine 0411 651 085 Currambine Central · Opposite Woolworths